application_answers / art_lgNqZebNgLM

Content

{
  "answers": [
    {
      "question": "Preferred First Name",
      "answer": "Felix"
    },
    {
      "question": "How did you hear about opportunities at Five9?",
      "answer": "I came across this role through an online job search while researching principal-level AI product management opportunities at leading cloud contact center platforms."
    },
    {
      "question": "If you were referred by a current Five9 employee please enter the employee's name here:",
      "answer": ""
    },
    {
      "question": "Select which best describes your right to work in the US?",
      "answer": "I have permanent work rights \u2014 I am a US citizen/permanent resident and do not require sponsorship."
    },
    {
      "question": "Do you have 8 or more years of experience in B2B SaaS product management, with a significant portion of that time focused on AI/ML-powered products?",
      "answer": "Yes \u2014 I have 12+ years in product management spanning Kaiser Permanente, Splunk, and Intuit (Staff PM for Developer Frameworks & Platform Infrastructure), with the last several years focused on AI/ML-powered products including building RL post-training workbenches, RAG retrieval pipelines, multi-agent orchestration frameworks, and AI evaluation platforms."
    },
    {
      "question": "Do you have a proven track record of successfully owning the end-to-end lifecycle of Applied AI products\u2014from strategic conception and roadmap definition through successful launch and market growth?",
      "answer": "Yes \u2014 At Intuit I owned the full lifecycle of the ICE platform from roadmap definition through scaling to 675M+ engagements in FY23, and as Founder of Streamio AI and Fintellect AI I have led 0-to-1 product strategy, AI development, and go-to-market execution including customer discovery, App Store launch, and iterative product refinement based on real-world usage."
    },
    {
      "question": "Do you have direct experience developing Go-To-Market (GTM) strategies, including building business cases, pricing models, and product positioning for enterprise software?",
      "answer": "Yes \u2014 At Intuit I built the business case for the ICE Self-Service platform that mitigated $1M+ in projected opex growth and delivered a 275% YoY engagement growth story to senior leadership; I also developed tiered pricing and subscription packaging for Streamio AI using Stripe, and led GTM execution including customer discovery and influencer partnerships for Fintellect AI."
    },
    {
      "question": "Do you have deep domain expertise in Contact Center technology (CCaaS), Customer Experience (CX) tech stacks, or managing complex strategic product integrations with major technology partners (e.g., Google, AWS, Microsoft)?",
      "answer": "No \u2014 I have not worked directly in CCaaS or with contact center-specific platforms such as Five9. However, I bring directly adjacent experience: I led Mailchimp's GCP-to-AWS migration at Intuit, managed complex platform integrations across multi-cloud environments, and have built multi-agent orchestration systems and AI-powered customer interaction workflows at Streamio AI and Fintellect AI that parallel the autonomous CX agent capabilities described in this role."
    },
    {
      "question": "Do you have experience leading through influence in a matrixed organization, specifically collaborating with global, cross-functional teams (Engineering, R&D, Design) distributed across multiple time zones?",
      "answer": "Yes \u2014 At Intuit I led cross-functional initiatives spanning engineering, design, telemetry, and GTM teams across multiple sites, including the Mailchimp GCP-to-AWS migration and the enterprise-wide Service Language Assessment presented to the CTO; at Splunk I coordinated across engineering, data science, and enterprise customer teams to deliver the Scheduler Service end-to-end in approximately four months."
    },
    {
      "question": "Are you a current Five9 employee?  If so, please apply through the Internal Job Board in Greenhouse.",
      "answer": "No"
    },
    {
      "question": "Candidate comments:",
      "answer": "I am drawn to this role because it sits at the intersection of agentic AI and enterprise platform integration \u2014 exactly where my background is strongest. At Intuit I scaled a developer platform to 675M+ engagements and drove 50K TPS throughput; at Streamio AI I built a production multi-agent orchestration framework (OpenClaw) with gateway protocol and subagent delegation; and my RL Workbench and aeval projects reflect hands-on depth in LLM post-training, RAG architectures, and AI evaluation rigor. I am excited by the opportunity to bring that combination of platform scale, agentic AI depth, and enterprise GTM experience to Five9's Google GECX integration."
    }
  ],
  "skipped": [
    "First Name",
    "Last Name",
    "Email",
    "Phone",
    "Resume/CV",
    "Cover Letter"
  ]
}